Cancellation Policy

We value your healing and the time we set aside to support your care. When appointments are missed or canceled late, it prevents others from receiving timely services and disrupts the flow of care.

Please provide at least 24 hours’ notice to cancel or reschedule your appointment. You may cancel or reschedule through your online client portal or by calling/texting the office line.

For Self-Pay Clients, cancellations within 24 hours or no-shows will be subject to a $50 late cancellation fee or 50% of the scheduled service, whichever is greater. After the third no-show or late cancellation, payment must be made before booking future appointments.

For Insurance Clients because we are unable to charge cancellation fees for insurance-covered sessions, we rely on a trust-based system to ensure fairness and access to care.

You are allowed up to three (3) late cancellations or missed appointments per year. After 3rd Occurrence, you’ll be asked to confirm all future appointments via text within 24 hours. If not confirmed, the appointment may be released to someone on the waitlist.

We absolutely understand that life happens — this policy simply helps us hold space for all clients seeking care. If you’re navigating a season that makes scheduling hard, please talk with us. This policy is designed to ensure all clients have fair access to care and to protect the sustainability of our practice.

                                                                                     Zero-Tolerance Policy

Metanoia Mantra Holistic Wellness maintains a zero-tolerance policy for any inappropriate behavior directed toward practitioners or staff. This includes but is not limited to:

• Sexual innuendos, suggestions, or requests
• Inappropriate comments or gestures
• Any form of harassment, intimidation, or boundary violations

If a client makes an inappropriate request, comment, or suggestion, the session will be terminated immediately. The incident will be documented in detail, and the client will be dismissed from the practice permanently. No future appointments will be accepted. Local authorities may be notified when necessary.

                                                                                               Privacy Policy

Metanoia Mantra Holistic Wellness & Apothecary (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

Information We Collect

We may collect personal information when you:

• Book an appointment 
• Fill out a contact form 
• Subscribe to emails or promotions 
• Purchase products (current or future) 

This information may include:

• Name 
• Email address 
• Phone number 
• Appointment details 
• Payment information (processed securely through third-party providers) 

We use your information to:

• Schedule and manage appointments 
• Communicate with you regarding services 
• Provide customer support 
• Send updates, promotions, or wellness content (you may opt out at any time) 
• Improve our services and website experience 

We take reasonable steps to protect your personal information, including:

• Secure booking and payment platforms 
• Limited access to sensitive data 
• Confidential handling of client information 

We do not sell, trade, or rent your personal information.

Your information may only be shared with:

• Trusted third-party service providers (booking, payment processing) 
• Legal authorities if required by law 

Our website may use cookies to:

• Improve user experience 
• Analyze website traffic 
• Customize content 

You can adjust your browser settings to disable cookies if preferred.

We may use third-party platforms (such as booking software or payment processors). These platforms have their own privacy policies, and we encourage you to review them.

You have the right to:

• Request access to your personal information 
• Request corrections or updates 
• Request deletion of your data (where applicable) 
• Opt out of marketing communications 

To make a request, contact us at:
📧 info@metanoiamantra.com

Our services are not directed toward individuals under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Metanoia Mantra Holistic Wellness
1010 W Jasper Dr, Suite 6
Killeen, TX

📞 254-232-6522
📧 info@metanoiamantra.com